Refund Policy & Satisfaction Guarantee

1.1. Nature of the Digital PRO Pass Service

The GermanJobsPro PRO Pass is an instant digital software license granting 90 consecutive days of access (a full job application cycle) to our AI cover letter generators, Bewerbungsmappe Dossier Studio, DIN 5008 builders, and ATS audit tools. Because digital features are delivered immediately upon checkout, refund requests are evaluated under the criteria below.

2.2. Cases Eligible for a 100% Full Refund

• Confirmed Technical Malfunctions: Inability to export PDF documents or unresolvable AI rendering failures reported to support and not rectified within 48 hours.
• Duplicate Billing / Overcharge: Accidental multiple charges for the same user account or pass are refunded immediately.
• Non-Activation of Account: If payment completed successfully but PRO Pass privileges failed to activate and could not be resolved within 24 hours.

3.3. Non-Refundable Situations

• No Job Offer or Visa Rejection: GermanJobsPro provides software formatting tools, not recruitment or immigration services. Hiring outcomes or visa decisions by third parties do not qualify for refunds.
• Exhausted AI Quotas & Change of Mind: Requests submitted after full utilization of AI quotas and successful download of finished application documents solely due to personal change of mind.
• Violation of Terms of Service: Accounts suspended due to abusive automated scraping, fraudulent activity, or violations of platform rules.

4.4. How to Request a Refund

To initiate a refund request within the 14-day guarantee window, email our support team with the following details:

5.5. Processing Timeline & Refund Method

Refund requests are reviewed within 1 to 3 business days. Approved refunds are credited directly back to your original payment method (Credit Card, Apple Pay, Google Pay, or PayPal via Lemon Squeezy). Bank crediting typically takes 5 to 10 business days depending on your financial institution.